Flexion

Help & Information

Everything you need — FAQ, contact, policies, our story and more.

Help Centre

Frequently Asked Questions

The Product

Will it work for my type of knee pain?▼

The Flexion brace is designed for arthritis, general joint pain, post-surgery recovery, sports injuries, runner's knee and patellar tendonitis. If you have a chronic or severe condition, we recommend consulting your doctor alongside use.

How do I choose my size?▼

Measure the circumference of your knee at the centre of the kneecap. S: 30–36cm · M: 36–42cm · L: 42–48cm · XL: 48–54cm. If between sizes, size up for comfort.

Can I wear it all day?▼

Yes. The breathable knit fabric and lightweight design make it comfortable for all-day wear. It's thin enough to fit under most pants and clothing.

How does the dial system work?▼

The dial tightens or loosens the internal support structure — giving you precise compression without removing the brace. Turn clockwise to increase, anticlockwise to reduce.

Is it suitable for post-surgery recovery?▼

Many of our customers use it for post-surgery recovery. However, always check with your surgeon or physiotherapist first to ensure it's appropriate for your specific procedure and stage of recovery.

How do I clean it?▼

Hand wash in cold water with mild detergent. Air dry only. Do not machine wash, tumble dry or iron.

Orders & Shipping

How long does shipping take?▼

Orders ship within 24 hours. Standard delivery is 3–7 business days Australia-wide. You'll receive a tracking number by email once dispatched.

Do you ship internationally?▼

Currently we ship within Australia only. International shipping is coming soon.

How do I track my order?▼

You'll receive a tracking number by email once dispatched. You can also visit the Track Order section on this page.

Returns & Guarantee

What is the 30-Day Pain-Free Guarantee?▼

If the Flexion brace doesn't relieve your knee pain within 30 days — full refund, no questions asked. No return needed. Email support@flexionbrace.com.au and we'll process your refund immediately.

How long do refunds take?▼

Once approved, refunds are processed within 2–3 business days back to your original payment method.

Still have questions?

We reply to every message within 24 hours.

Get In Touch

Contact Us

We respond to every message within 24 hours.

📧

Email Us

support@flexionbrace.com.au
We reply within 24 hours

📦

Track Your Order

Check your email for tracking or click here

Send Us a Message

Order Tracking

Track Your Order

Your tracking number is sent to your email as soon as your order ships — usually within 24 hours.

Check Your Email First

Look for an email from noreply@flexionbrace.com.au or from Australia Post with the subject "Your order has shipped".

Tracking Number

Track on Australia Post →

📬

Haven't received a tracking email?

Check your spam folder. If it's not there, email support@flexionbrace.com.au with your order number.

⏱️

How long does delivery take?

3–7 business days Australia-wide. Metro areas are usually faster.

📦

Shows delivered but not received?

Check with neighbours and your building's mailroom. Contact us at support@flexionbrace.com.au immediately.

Our Story

Built for people who refuse to slow down.

Flexion was created because we got tired of watching people give up on the things they love because of knee pain.

How It Started

Too many people we knew were missing out on walks, sport, travel and time with family because of chronic knee pain. The solutions available were either too expensive, too bulky, or just didn't work well enough. We set out to build something better.

The Flexion Knee Brace combines a precision Dial Support System with breathable knit fabric and a silicone patella stabiliser — giving people real, adjustable relief that fits their lifestyle, not the other way around.

What We Stand For

💪

Real Relief

We don't sell gimmicks. The Flexion brace is designed to actually work.

🛡️

Zero Risk

30-Day Pain-Free Guarantee. If it doesn't help, full refund.

❤️

People First

When you reach out, you talk to a real person who actually cares.

Ready to try it?

30-Day Pain-Free Guarantee · Ships in 24 hours

Get Instant Relief →

Policies

Refund Policy

Last updated: July 2026

🛡️ 30-Day Pain-Free Guarantee — if the Flexion brace doesn't relieve your knee pain, we'll refund you in full. No questions, no return required.

Our Guarantee

If for any reason you are not satisfied within 30 days of receiving your order, contact us and we will issue a full refund to your original payment method.

Eligibility

Request must be made within 30 days of delivery
Item must have been purchased directly from our store
You do not need to return the product in most cases

How to Request a Refund

Email support@flexionbrace.com.au with your order number. We respond within 24 hours and process refunds within 2–3 business days.

Damaged or Defective Items

If your item arrives damaged or stops working due to a manufacturing defect, we will replace it or refund you at no cost. Contact us within 30 days with a photo.

Policies

Shipping Policy

Last updated: July 2026

🚚 All orders ship within 24 hours. Australia-wide tracked delivery in 3–7 business days.

Processing Time

Orders are processed and dispatched within 24 hours Monday–Friday. Weekend orders dispatch the next business day.

Delivery Times

Metro: 3–5 business days
Regional: 5–7 business days
Remote: 7–14 business days

Shipping Cost

Free shipping on orders over $60
Standard shipping: $7.95 for orders under $60

International Shipping

Currently shipping within Australia only. International shipping coming soon.

Policies

Privacy Policy

Last updated: July 2026

Information We Collect

When you make a purchase we collect your name, email, shipping address, and payment information (processed securely — we never store card details).

How We Use Your Information

To process and fulfil your orders
To send order confirmations and shipping updates
To respond to your enquiries
To send marketing emails (with consent — unsubscribe anytime)

Sharing Your Information

We do not sell your personal information. We share data only with trusted third parties necessary to operate our business.

Your Rights

You have the right to access, correct, or delete your personal information. Contact us at support@flexionbrace.com.au.

Policies

Terms of Service

Last updated: July 2026

1. Acceptance

By using our store, you agree to be bound by these terms.

2. Products

All products are subject to availability. Product images are for illustrative purposes — actual products may vary slightly.

3. Pricing

All prices are in Australian Dollars (AUD) and include GST. Prices at the time of your order are honoured.

4. Orders

By placing an order you confirm all information provided is accurate. We reserve the right to refuse any order at our discretion.

5. Shipping

Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by carriers.

6. Returns

Please refer to our Refund Policy for our 30-Day Pain-Free Guarantee.

7. Governing Law

These terms are governed by the laws of Australia. Contact us at support@flexionbrace.com.au for any questions.